Privacy Policy

Ultracare LLC

Effective Date: 12/1/2026

Ultracare LLC (“Ultracare”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our products or services, or communicate with us in any way.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information that can identify you, including but not limited to:

• Full name

• Email address

• Phone number

• Company name

• Delivery or billing address

• Any information you voluntarily provide through contact forms, enquiries, registrations, or orders

b. Non-Personal Information

Information that does not directly identify you, such as:

• Browser type and version

• Device information

• IP address

• Pages visited and time spent on our website

• Referral sources

2. How We Use Your Information

We use the information collected for purposes including:

• Processing enquiries, orders, and transactions

• Providing products, services, and customer support

• Communicating updates, offers, and relevant marketing (where permitted)

• Improving our website, services, and user experience

• Internal analysis and business operations

• Complying with legal or regulatory obligations

3. Marketing Communications

With your consent, we may use your contact information to send:

• Product updates

• Promotional messages

• Event invitations

• News or announcements related to Ultracare LLC

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

4. Sharing of Information & Billing Disclosure

We do not sell or rent your personal information.

We may share information only when necessary with:

• Trusted service providers (such as logistics partners, payment processors, and marketing platforms)

• Professional advisors (legal, financial, or compliance services)

• Government authorities when required by law

Billing & Parent Company Disclosure

For billing, invoicing, and financial processing purposes, Ultracare LLC operates under its parent company:

Link Supplies General Trading LLC

Invoices, payment records, and financial documentation may be issued by Link Supplies General Trading LLC, while products, services, and communications continue to be provided by Ultracare LLC.

Personal and business information shared for billing purposes may be securely shared between Ultracare LLC and Link Supplies General Trading LLC strictly for:

• Invoice generation

• Payment processing

• Accounting and compliance requirements

All information shared between the companies is handled in accordance with this Privacy Policy and applicable UAE data protection laws.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure, or alteration.

While we strive to protect your data, no system can guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Meet legal, regulatory, or business requirements

When information is no longer required, it is securely deleted or anonymised.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve functionality

• Analyse website traffic

• Enhance user experience

You can control or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you

• Request correction or updates

• Request deletion of your personal data

• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. Ultracare LLC is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Ultracare LLC
📧 Email: info@myultracare.com
📞 Phone: +971509045456
📍 Address: FF-2, FAB Properties, DIP 1, Dubai, UAE